How to contact support
Used to opening a support ticket? Starting a chat works the same way: your conversation is your ticket. It's kept,
numbered, and answered by our team.
Start a conversation
1. Click the chat bubble in the bottom-right corner of this page, or the Contact support button at the top.
2. Type your question (mention which product it's about) and send it.
3. Our assistant replies right away. It can answer many questions on the spot and point you to the right article.
4. If you need a person, the assistant passes your conversation to our team. A team member replies in the same
conversation, typically within 3 business days.
Get notified by email (recommended)
Right after your first message, the chat shows Get notified by email. Enter your email address there, and:
- our replies are also sent to your email, with your conversation number in the subject (for example [#123]);
- you can reply to that email directly, and your reply goes straight into the same conversation.
You don't need to keep the page open or wait in the chat.
Coming back to your conversation
- Reply to any email we've sent you about it, or
- open the chat bubble again on the same device and browser: your conversation is still there.
Before you send
- Please never share passwords, API keys or card numbers in a message. We'll never ask for them.
- Include the email address you bought with if your question is about an order or account access.
